Active Listening, Emotional Intelligence (EQ) & Time Management
Unit 3: Interpersonal Skills, EQ & Teamwork • Communication Skills
👨🏫 Professor's Mental Model: Hearing vs Listening: Microphone vs Speech Processor
Hearing sirf mic me sound waves aana hai (physical). Active Listening AI model ki tarah sound ko process karke uska deep meaning samajhna hai. Good listener banne ke liye speaker ki baat bina interrupt kiye poori sunna zaroori hai!
Academic Lecture Notes & Solved Study Pages
Unit 3 • Core Concepts, Step-by-Step Proofs & Notebook Solutions
Active Listening vs Passive Hearing
Hearing: Involuntary physiological process. Active Listening: Voluntary cognitive activity involving 5 stages: Receiving -> Understanding -> Remembering -> Evaluating -> Responding.
Emotional Intelligence (EQ - Daniel Goleman)
1. Self-Awareness: Recognizing own emotions. 2. Self-Regulation: Managing disruptive impulses. 3. Motivation: Internal drive to achieve. 4. Empathy: Understanding others' perspectives. 5. Social Skills: Conflict resolution and leadership.
🎯 University Exam Scoring Blueprint
- Contrast Active Listening with Hearing in a 2-column table.
- List the 5 pillars of Emotional Intelligence by Daniel Goleman.